Complaints and Conduct Matters

1. Publication of the number of complaints referred to the Police and Crime Commissioner

The Office of the West Midlands Police and Crime Commissioner must publish the number of complaints or conduct matters that have been brought to the attention of the West Midlands Police and Crime Commissioner by the West Midlands Police and Crime Panel.  See link for details.

2. Making a complaint

The Police and Crime Commissioner wishes to ensure that a complaint about any aspect of the services provided by his office or on his behalf is resolved as soon as possible.

Complaints about the Police & Crime Commissioner.

Any complaints about these office holders should be made to West Midlands Police and Crime Panel:

WMPCP Office, Birmingham Council House, Victoria Square, Birmingham, B1 1BB

Email: wmpcp@birmingham.gov.uk        

Complaints about the Chief Executive of the Office of the Police and Crime Commissioner

Complaints about the Chief Executive should be made to:

The Police and Crime Commissioner for the West Midlands, Lloyd House, Colmore Circus Queensway, Birmingham, B4 6NQ

Email

Tel: 0121 626 6060

Complaints about a member of staff of the Office of the Police and Crime Commissioner

Complaints about staff should be made to:

The Chief Executive, West Midlands Office for Policing and Crime, Lloyd House, Colmore Circus Queensway, Birmingham, B4 6NQ

Email

Tel: 0121 626 6060

Complaints about Independent Custody Visitors

The Office for Policing and Crime is responsible for independent custody visitors who make independent welfare checks on people detained in police custody.

A complaint about an independent custody visitor should be made to:

The Chief Executive, West Midlands Office for Policing and Crime, Lloyd House, Colmore Circus, Queensway, Birmingham, B4 6NQ

Email

Tel: 0121 626 6060

Complaints about police officers serving with West Midlands Police

Complaints about police officers, other than the Chief Constable, should be made to:

Professional Standards Department
West Midlands Police
Lloyd House
Colmore Circus Queensway
Birmingham
B4 6NQ

Further details about making complaints against the police are on the West Midlands Police website.

Complaints about the conduct of the Chief Constable

Complaints about the conduct of the Chief Constable should be made to:

The Police and Crime Commissioner for the West Midlands, Lloyd House, Colmore Circus Queensway, Birmingham, B4 6NQ

Email

Tel: 0121 626 6060