Making a complaint
The Police and Crime Commissioner wishes to ensure that a complaint about any aspect of the services provided by his office or on his behalf is resolved as soon as possible.
Complaints about the Chief Executive of the Office of the Police and Crime Commissioner
Complaints about the Chief Executive should be made to:
The Police and Crime Commissioner for the West Midlands, Lloyd House, Colmore Circus Queensway, Birmingham, B4 6NQ
Tel: 0121 626 6060
Complaints about a member of staff at the Office of the Police and Crime Commissioner
Complaints about staff should be made to:
The Chief Executive, The Police and Crime Commissioner for the West Midlands, Lloyd House, Colmore Circus Queensway, Birmingham, B4 6NQ
Tel: 0121 626 6060
Complaints about Independent Custody Visitors
The Office for Policing and Crime is responsible for independent custody visitors who make independent welfare checks on people detained in police custody.
A complaint about an independent custody visitor should be made to:
The Chief Executive, The Police and Crime Commissioner for the West Midlands, Lloyd House, Colmore Circus, Queensway, Birmingham, B4 6NQ
Tel: 0121 626 6060
Complaints about police officers serving with West Midlands Police
Complaints about police officers, other than the Chief Constable, should be made to:
Professional Standards Department
West Midlands Police
Lloyd House
Colmore Circus Queensway
Birmingham
B4 6NQ
Further details about making complaints against the police are on the West Midlands Police website.
The law regarding complaints has changed. From February 1st 2020, the Police and Crime Commissioner is responsible for reviewing some of the complaints made about West Midlands Police. This doesn’t include all complaints – the Independent Office for Police Conduct is responsible for some.
If you have made a complaint and are unhappy with the outcome, you may be able to ask for the decision to be reviewed. To do this, follow the instructions provided with the letter sent to you by West Midlands Police. Alternatively, you can request a Review by emailing us at: [email protected] or writing to us at: Complaints Reviews, Office of the Police and Crime Commissioner, Lloyd House, Colmore Circus, Queensway, Birmingham, B4 6NQ.
You can download the appeal form here . We must receive your review/appeal within 28 days from the day after the date stated on your outcome letter. For example, if your letter is dated 1 April, you have to make sure we receive your review/appeal by 29 April.
Please note, this only applies to complaints made after February 1st. We are unable to re-investigate your complaint but we will assess it and, if necessary, make appropriate recommendations to the police.
Complaints about the conduct of the Chief Constable
Complaints about the conduct of the Chief Constable should be made to:
The Police and Crime Commissioner for the West Midlands, Lloyd House, Colmore Circus Queensway, Birmingham, B4 6NQ
Complaints about the Police & Crime Commissioner
Any complaints about the PCC should be made to West Midlands Police and Crime Panel:
WMPCP Office, Birmingham Council House, Victoria Square, Birmingham, B1 1BB
Email: [email protected]
Three (3) complaints were brought to the attention of the Police and Crime Commissioner in 2022-23 by the West Midlands Police and Crime Panel.
Zero (0) complaints were brought to the attention of the Police and Crime Commissioner in 2021-22 by the West Midlands Police and Crime Panel.
Two (2) complaints was brought to the attention of the Police and Crime Commissioner in 2020-21 by the West Midlands Police and Crime Panel.
Two (2) complaints was brought to the attention of the Police and Crime Commissioner in 2020-21 by the West Midlands Police and Crime Panel.
One (1) complaint was brought to the attention of the Police and Crime Commissioner in 2020-21 by the West Midlands Police and Crime Panel.
Three (3) complaints were brought to the attention of the Police and Crime Commissioner in 2017-18 by the West Midlands Police and Crime Panel.
Two (2) complaints were brought to the attention of the Police and Crime Commissioner in 2016-17 by the West Midlands Police and Crime Panel.
Zero (0) complaints were brought to the attention of the Police and Crime Commissioner in 2015-16 by the West Midlands Police and Crime Panel.
Five (5) complaints were brought to the attention of the Police and Crime Commissioner in 2014-15 by the West Midlands Police and Crime Panel.
Three (3) complaints were brought to the attention of the Police and Crime Commissioner in 2013-14 by the West Midlands Police and Crime Panel.
No complaints (zero) were brought to the attention of the Police and Crime Commissioner by the Police and Crime Panel in 2012-13 (22 November 2012 to 31 March 2013).
Zero (0) complaints were brought to the attention of the Police and Crime Commissioner in 2021-22 by the West Midlands Police and Crime Panel.
Tel: 0121 626 6060
