What is dip sampling?
- Dip-sampling is where the OPCC examine complaints handled by Professional Standards Department (PSD) and assess whether they were handled reasonably and proportionately.
Why is it done?
- Dip sampling is important in monitoring and improving the quality of PSD’s responses to complaints.
How is it done?
- A minimum sample of 25 complaints is requested from PSD. All of these complaints will relate to a theme, such as incivility or discrimination.
- Members of the Board and Members of Staff at the OPCC meet for 4 hours to examine the samples and assess them against 6 “yes or no” questions, with the option to add additional commentary.
- 4 questions are non-specific and are asked at every dip sampling session. 2 questions relate specifically to the theme of the session.
- Once the session is concluded, the results are assessed and a report is prepared.