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Using this form

Please use this form if you are unhappy about the outcome of your complaint, or about how your complaint has been handled. 

A review will consider whether the complaint was handled in a reasonable and proportionate manner

We must receive your review within 28 days from the day after the date stated on your outcome letter. For example, if your letter is dated 1 April, you have to make sure we receive your review by 29 April.

Fields marked with an * are mandatory.


If it is difficult for you to use this form or this service – for example, if English is not your first language or you have a disability – please contact us:

Telephone: 0121 626 6060
Email: [email protected]

What happens to the information in my review and appeal form? The information you provide on this form will be entered into our systems. We may also need to pass the details of your review to the relevant police force/organisation.

Please note, all the contents of this form (including your equality and diversity information) may be passed to the relevant police force.   

If you have any concerns about how your information is passed to the police or you require further information about how your data will be handled, please call us on 0121 626 6060.

For information about how we handle your personal information, please read our privacy notice here.


We want to make sure everyone has an equal chance to use and benefit from our services. To ensure we continue to do this, it would help us if you could answer the following questions. If you prefer, you do not have to answer these questions as it will not affect your complaint in any way.

The information provided in this form may be used by public bodies involved in the police complaints system, including the police and IOPC. You can find out how your personal information will be used in the privacy notices found on the website of each organisation.

Section 2 - About you

Please provide at least two forms of contact below.

Section 4 – Review details

Please attach the final decision letter from the police force or any additional documents that are relevant. The final decision letter from the police can help us process your review more quickly.

Click or drag files to this area to upload. You can upload up to 4 files.
This should be displayed on your outcome letter from Professional Standards Department and begin with ‘CO’.
Please outline if you are unhappy with the way your case was recorded or handled, the way it was investigated or the final outcome of the case. Please provide details explaining why:
What can happen depends on the circumstances of the case and whether it is a review or appeal. If you are unhappy with the outcome of your complaint or the way it was investigated, you may want to suggest an alternative final outcome.

Section 5 – Confirmation that information provided is correct

I can confirm the information I have provided is truthful and accurate to the best of my knowledge and I have read and understood the privacy notice.

Section 6 – Feedback